At QUOD, comfort in fit, ease of wear, and longevity of wear are core to our design philosophy. We offer lifetime basic alterations free of charge on every purchase. Customers are responsible for two-way shipping costs, and the brand reserves the right to define what qualifies as a basic versus a technical alteration. Technical alterations, where applicable, will be evaluated and billed on a case-by-case basis. We also offer repairs, which are billed based on the specific requirement and assessed individually. For any alteration or repair inquiries, please write to us at info@quodnewyork.com.

Due to the made-to-order nature of our products, we do not offer returns or exchanges. All sales are final. In case of a damaged, defective, or incorrect item, a store credit may be issued at the brand’s discretion after review. To report an issue, email info@quodnewyork.com with your order number, name and email used for the order, along with a brief description of the issue and a clear photo highlighting it. Items must be unworn, unwashed, and with original tags attached. Customers are responsible for two-way shipping costs. If approved, a store credit valid for 6 months will be issued.