All orders are shipped from our studio in New Delhi via trusted logistics partners. Shipping is free on all domestic prepaid orders within India. For domestic orders placed via Cash on Delivery (COD), a nominal shipping fee applies along with a 25% advance payment sought through UPI or Net Banking or UPI transfer. Please note: COD is not available for international orders. All international shipments are charged at actual shipping cost.

Once your order has been shipped, you’ll receive an email with your tracking number and the name of the shipping partner. You can use this tracking number to follow your shipment directly on the courier’s website.

We accept all major Debit and Credit cards, including Mastercard, Visa, and American Express, as well as Net Banking and UPI through leading Indian banks and payment portals. Cash on Delivery (COD) is available across most cities in India. A nominal shipping fee applies to every COD order along with a 25% advance payment sought through UPI or Net Banking or UPI transfer.

Our delivery partners will make multiple attempts to deliver your package before returning it to us. To ensure a smooth and timely delivery, please provide a complete and accurate shipping address, including pin code and a mobile number. In case a shipment is returned to our studio due to unsuccessful delivery attempts, it can be re-shipped upon request—at the customer’s cost.

International taxes, customs duties, and import fees are the responsibility of the recipient. These charges are billed directly by the courier when the shipment arrives in the destination country and must be paid by the recipient. QUOD does not cover or reimburse these costs. If the recipient refuses to pay the applicable duties and taxes, the shipment will be abandoned and will not be eligible for a refund or store credit.

QUOD offers select pieces on loan for editorial, campaign, and collaborative purposes. No rental fee applies to personal or creative projects aligned with the brand’s interest. For other creative shoots, commercial projects, brand campaigns, and collaborations, rental charges apply—please contact us to enquire, as rates vary by selection. Rental fees must be paid in full before dispatch, and shipping (both ways) is the responsibility of the loaning party. All items must be returned dry cleaned and quality checked, in the same condition as received. Any damage or loss will incur additional charges. Proper credit/tagging of QUOD is mandatory across all usage.